Buyer Protection

PayPal Buyer Protection at The Seller World

Buy with The Seller World and only pay for what you ordered and keep, with 24/7 support.

The Seller World’s Buyer Protection.

If there’s a problem with a purchase you’ve made using one of The Seller World’s payment methods, The Seller World’s Buyer Protection Policy will support you when you need to initiate a dispute with a merchant. Find out how this process works below, including the information you’ll need to provide to The Seller World’s, and when to direct your questions to the merchant.

Once you’ve reported a problem following the steps below, The Seller World’s will pause your payment until the issue is solved. If you’ve fully or partially paid for a purchase upfront, we’ll refund your payment if the dispute is resolved in your favour. In the event of any refunds, we’ll send the funds to the same source you used to make your payment.

The Seller World’s Buyer Protection Policy is here to reassure you that you can shop safely and securely with The Seller World.

Please note that in the event that you have rights that fall under mandatory consumer protection legislation—and that go beyond what’s covered by Buyer Protection—those rights are not affected by this policy.

This policy is in effect for all orders made after 13/04/2022.

If you’d like to return all, or parts, of the goods you’ve bought:

  1. Report the return to The Seller World.
    Find your purchase in the The Seller World app, and tap ‘Report a return.’ If you need help, contact our customer service.
  2. Return the goods.
    Return the goods as soon as possible—make sure to follow the merchant’s return policy. IMPORTANT: Keep the return tracking information, and have it ready to share if we ask for it.
  3. If the return doesn’t get solved in time, we’ll request some information from you (such as the return tracking information) and support you in resolving the case. If you did not follow the merchant’s return policy and therefore the merchant doesn’t accept the return, we’ll reactivate your payment obligations and you’ll need to pay The Seller World for the purchase you’ve made.

If your goods or services aren’t delivered:

    1. Report the problem to The Seller World.
      Make sure you’ve waited long enough to receive your purchase. Log in to the 
The Seller World
  1. app—or the web portal—and locate the purchase you’d like to dispute. Select ‘Report a problem’ from the options provided. Please ensure to allow for the goods and services to be delivered in accordance with the information that the merchant gives you. Also note — depending on the merchant, you may have to pay a return fee if you don’t pick up the goods.
  2. Contact the merchant to solve the problem.
    Contact the merchant you’ve made the purchase from, and ask for help in solving the problem. Only the merchant can help you find missing items and solve issues with delivered items or services. Once the problem is resolved, please return to the The Seller World app or web portal and close the dispute.
  3. Still having problems? We’ll help you.
    Don’t worry—if it takes a long time to find a solution or solve an issue, The Seller World will support you. We will contact the merchant to request evidence, such as tracking information and proof of delivery, in order to resolve the dispute.

If your goods or services are defective:

  1. Report the problem to The Seller World.
    Log in to the The Seller World app—or web portal—and find the purchase you’d like to dispute. Select ‘Report a problem’ from the options provided.
  2. Contact the merchant to solve the problem.
    Contact the merchant you’ve made the purchase from, and ask for help in solving the problem. Only the merchant can help you solve problems with faulty goods or services. Once the problem is resolved, please return to the The Seller World app or web portal and close the dispute.
  3. Not working out? Let us help.
    Don’t worry—if it takes a long time to find a solution or solve an issue, The Seller World will support you. Therefore, please make sure that you have evidence that you contacted the merchant to solve the problem directly. Once we receive your evidence, we will contact the merchant to request input from their side, in order to resolve the dispute.

If you’ve accidentally paid the merchant:

  1. Report the problem to The Seller World.
    Log in to the The Seller World app—or web portal—and find the purchase you’d like to dispute. Select ‘Report a problem’ from the options provided.
  2. Contact the merchant to solve the problem.
    Contact the merchant you’ve made the purchase from, and ask for help in solving the problem. If you’ve paid the merchant, ask them to adjust the order in the The Seller World systems. Once the problem is resolved, please return to the The Seller World app or web portal and close the dispute.
  3. Doesn’t work? Reach out to us — we’ll help you.
    Don’t worry—if it takes a long time to find a solution or solve an issue, The Seller World will support you. Therefore, please make sure you provide us with information in regards to the account you made the payment to. Once we receive your evidence, we will contact the merchant to request input from their side, in order to resolve the dispute.
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